Huawei Watch Stuck on Continue Setup on Phone

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Home Forums Android Wearable Devices Huawei Watch

Huawei Watch stuck on boot screen with the google logos

Discussion in 'Huawei Watch' started by jakebake, Mar 29, 2016.

1. 

   jakebake Lurker

   Thread Starter

   Hey guys! So I have had a huawei watch for about two weeks now. Yesterday after not wearing it for a few days I got the "android wear has stopped working" message and pressed ok. It was frozen so I reset it. Now it will only get to the boot screen with the four colorful logos and will stay there indefinitely. I have tried going into recovery and doing the factory reset option however this does not help. I have also charged it and turned it off and on multiple times. The watch is stock. What can I do? I bought it from amazon when they had it on the deal of the day. Now if I try to exchange it they want to just apply the amount to an item of my choice. This will not cover the cost of a new one. Obviously I can talk to customer service but I want to see if I can fix it first.

   Thanks guys!

   
   
   

   #1 jakebake, Mar 29, 2016
1. 

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2. 

   Unforgiven ...eschew obfuscation...

   Moderator

   How long have you let it sit. I was restoring to stock a bit ago, then did an FDR and it took a long time to boot. I want to say it felt like half an hour, but was probably more along the lines of 8-15 minutes.

   #2 Unforgiven, Mar 29, 2016

   Mikestony likes this.
3. 

   jakebake Lurker

   Thread Starter

   Thanks for your reply! I actually let it sit on the charger going through the boot animation all of last night. This morning it was still doing it...

   #3 jakebake, Mar 29, 2016
4. 

   Unforgiven ...eschew obfuscation...

   Moderator

   Darn. and you did the hold power until it vibrated, release and quick press the button to boot into the boot loader, then wiped cache from there?

   I think so, but I like to verify the steps.

   #4 Unforgiven, Mar 29, 2016
5. 

   jakebake Lurker

   Thread Starter

   Yeah that is exactly what I did. I did the factory reset there.

   #5 jakebake, Mar 29, 2016

   Unforgiven likes this.
6. 

   Unforgiven ...eschew obfuscation...

   Moderator

   Is your bootloader unlocked?

   #6 Unforgiven, Mar 29, 2016
7. 

   jakebake Lurker

   Thread Starter

   no it is completely stock

   #7 jakebake, Mar 29, 2016
8. 

   Unforgiven ...eschew obfuscation...

   Moderator

   OK, wanted to check. I think you may want to check in with Huawei support and see if you can get a warranty exchange.
   http://www.gethuawei.com/warranty

   #8 Unforgiven, Mar 29, 2016
9. 

   jakebake Lurker

   Thread Starter

   Hmm just kind of sucks to do that because they will probably send a refurbished one for warranty replacement and it also says that the purchaser has to pay for shipping...
   I am still in amazons return window and could exchange but like I said the issue is the price difference. Do you not think I should just contact their customer service?

   #9 jakebake, Mar 29, 2016
10. 

    annarosy Lurker

    you can upload a photo of it?

    #10 annarosy, Sep 29, 2016
11. 

    The_Chief Accept no imitations!

    VIP Member

    @annarosy, Since this thread is from March, I have a feeling it's either solved or a non-issue by now

    #11 The_Chief, Sep 29, 2016

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Source: https://androidforums.com/threads/huawei-watch-stuck-on-boot-screen-with-the-google-logos.1014894/

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